Frequently Asked Questions

Holla Chat connects you with interesting people worldwide through video chat. After creating your profile, you can browse potential connections, send messages, and start video conversations. Our matching system suggests people with similar interests to help you find meaningful connections.

Safety is our top priority. We implement comprehensive measures including user verification, active moderation, and community guidelines. All users must be 18 or older. You can block and report others at any time. We continuously monitor for suspicious activity to maintain a secure environment.

Yes, account creation is required. This allows us to verify users are 18+ and maintain a safe community. Registration takes just a few minutes and is completely free.

Holla Chat offers both free and premium features. Basic messaging and video chat are free. Premium subscriptions unlock additional features like advanced filters, ad-free experience, and priority matching.

Account verification is done through email confirmation. Click the verification link sent to your email address. Some regions may require additional verification steps to ensure community safety.

Username changes are allowed once every 30 days. Go to your account settings to update your username. Keep in mind that your old username may remain visible to previous connections.

Your profile is visible to all registered users. You can adjust privacy settings to control what information appears on your profile. Personal contact details are never shared publicly.

You can block any user by clicking the three dots on their profile or during a chat. Blocked users cannot contact you or view your profile. You can manage your blocked list in privacy settings.

Holla Chat works on most modern devices including smartphones, tablets, and computers. We support iOS, Android, Windows, and macOS. A stable internet connection is recommended for video chat.

Check your internet connection and ensure camera/microphone permissions are granted. If issues persist, try refreshing the page or restarting your app. Contact support if problems continue.

Premium subscriptions are available through your account settings. Choose from monthly or annual plans. Payments are processed securely through our payment partners.

We offer a 7-day refund window for new premium subscriptions. Contact our support team to request a refund within this period. Refunds are discretionary and evaluated case by case.